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Ticketmaster Class Action

Update – October 17, 2012:  Settlement of Secondary Market Claims Approved

The settlement in relation to the claims concerning the purchase of secondary tickets purchased on the www.ticketsnow.com website has been approved by the courts in Alberta, Manitoba, Quebec and Ontario.

You are a Settlement Class Member and are entitled to compensation if you are a person in Canada who purchased a ticket on www.ticketsnow.com:

-       Between February 19, 2006 and September 25, 2012, for events in Quebec;
-       Between February 9, 2007 and September 25, 2012, for events in Ontario;
-       Between February 17, 2007 and October 31 2009, for events in Alberta; or
-       Between February 17, 2007 and September 25, 2012, for events in Manitoba;

(individually or collectively, the “Settlement Tickets”)

The courts have appointed Garden City Group, Inc. to act as a neutral Settlement Administrator. Based on records provided by the Defendants, the Settlement Administrator will determine who is entitled to compensation pursuant to the settlement, calculate his or her eligibility for refunds and make the necessary payments by sending cheques to the mailing address used by each Settlement Class Member in connection with his or her most recent purchase of tickets on www.ticketsnow.com.

You do not have to do anything to participate in the settlement. Refund cheques should be mailed to Settlement Class Members between December 29, 2012 and January 25, 2013. Each Settlement Class member should receive refunds calculated as $36 per Settlement Ticket purchased, less court approved deductions for legal expenses and funding levies, depending on the location of the event.  The deductions are expected to be around $8 per ticket.

If you:

a)     moved or want to confirm your address;

b)     purchased a Settlement Ticket but do not receive payment by the end of January 2013;

c)     receive a cheque but believe you purchased more Settlement Tickets;

you should contact the court appointed Settlement Administrator, Garden City Group, Inc., at (877) 446-4768 or by email at info@ticketsettlement.com;

If you do not want to participate in the settlement, you must complete and deliver an opt out form before December 27, 2012. Further instructions are provided on the opt out form, which is available here:
ENGLISH 
FRENCH

Please note that this settlement does not include any claims in relation to the sale of primary tickets by or through Ticketmaster. The claim against Ticketmaster in relation to the sale of primary tickets will continue to be prosecuted.

A full copy of the Settlement Agreement can be accessed here:
ENGLISH
FRENCH

A full copy of the court approved notices can be accessed here:
ENGLISH 
FRENCH

If you receive a cheque, you are encouraged to cash it as soon as possible. Lost or misplaced cheques can be replaced within six months from the mailing date by contacting the Settlement Administrator. All cheques that remain uncashed after 12 months from the mailing dates will be forfeited.

If you want to speak to a lawyer involved in this case, please contact:

  • ·         Clint Docken, Q.C. if you purchased Settlement Tickets for events in Alberta [(403) 269-3612];
  • ·         Wayne Forbes if you purchased Settlement Tickets for events in Manitoba [(204) 956-0450];
  • ·         Normand Painchaud if you purchased Settlement Tickets for events in Québec [(514) 937- 2881] and
  •           Luciana P. Brasil [(604) 809-5933] or Jay Strosberg [1.800.643.3697] for all other individuals 

 

Update - April 3, 2012: Proposed Settlement of Secondary Market Claims

The parties have reached a proposed settlement in relation to the claims concerning the purchase of secondary tickets on the www.ticketsnow.com website. The proposed settlement includes all persons who purchased a ticket from TicketsNow for events in:

a)    Quebec from and after February 19, 2006 (the “Quebec Tickets”);

b)    Alberta between February 17, 2007 and October 31, 2009 (the “Alberta Tickets”);

c)    Manitoba from and after February 17, 2007 (the “Manitoba Tickets”); or

d)    Ontario from and after February 9, 2007 (the “Ontario Tickets”).

The proposed settlement is not in force now, and must first be approved by each of the courts in Ontario, Alberta, Quebec and Manitoba.  Please note that this proposed settlement does not include any claims in relation to the sale of primary tickets by or through Ticketmaster. The claim against Ticketmaster in relation to the sale of primary tickets will continue to be prosecuted.

Notices providing more information about the terms and benefits of the proposed settlement, the dates of the hearings and your options concerning the proposed settlement can be accessed by clicking on the links below:

a)    If you are a resident of Quebec, or purchased a Quebec Ticket, please read one of the following two notices:
FRENCH NOTICE
ENGLISH NOTICE

b)    For residents of all other Provinces who purchased Quebec Tickets, Alberta Tickets, Manitoba Tickets or Ontario Tickets, please read one of the following two notices:
FRENCH NOTICE
ENGLISH NOTICE

If you would like to read a full copy of the proposed Settlement Agreement, please click on one of the following:
ENGLISH
FRENCH

Update - June 11, 2011: Settlement Discussions & Certification Schedule

The lawyers for both sides are working on negotiating a settlement in this case. 

To give more time for settlement discussions, the hearings to decide whether this case should become a class action have been moved to October 2011.

Update - April 21, 2011: Settlement Discussions & Certification Schedule

This case is currently entering mediation in an attempt to reach a settlement. 

If a settlement is not reached, the case is now scheduled for a certification hearing from July 11-13, 2011. At that hearing, a judge will decide whether the case should become a class action.

Update - June 22, 2010: Certification Hearing Scheduled in Ontario

On June 11, 2010, we appeared before Mr. Justice Perell, the Case Management Judge of our Ontario Action, and set a date for the certification hearing: April 4 to 6, 2011. Our certification materials have been delivered to the defendants, and their response is due by November 8, 2010.

Join the Ticketmaster Class Action Facebook Group!

Update - February 24, 2009: Overview of Actions

New Jersey Settlement does not affect Canadian lawsuits
  1. Sutts, Strosberg LLP (Windsor and Toronto) and Branch MacMaster (Vancouver) are counsel in proposed class actions against Ticketmaster, TicketsNow and two other Ticketmaster companies.
  2. The actions have been commenced on behalf of all persons in Canada who purchased a ticket from Ticketmaster or Ticketmaster Canada on or after February 9, 2007 and all persons who purchased a ticket from TicketsNow for an event in Ontario on or after February 9, 2007.
  3. The plaintiffs allege that the defendants conspired to breach legislation in Ontario that regulates the price at which tickets can be sold.
  4. The plaintiffs also allege that Ticketmaster has and continues to deliberately limit the number of tickets that are sold in the primary market at face price and instead, diverts tickets to its secondary market TicketsNow website where they can be sold for amounts that exceed their face value.
  5. The plaintiffs seek, among other things, damages in an amount equal to the difference between the price the class members’ paid for the tickets and the face price of the tickets.
  6. If you purchased a ticket from Ticketmaster for an event in Canada or from TicketsNow for an event in Ontario, we suggest you keep all ticket stubs or other documents that evidence your transaction with the defendants. You may be able to participate in the actions. To do so, please go to www.ticketmasterclassaction.com and provide the information requested on the Communication page of that website or call one of the following lawyers:
Jay Strosberg
Sutts, Strosberg LLP
600-251 Goyeau Street
Windsor, ON N9A 6V4
(t) 519.561.6285
(f) 866.316.5308
jay@strosbergco.com
Luciana Brasil
Branch MacMaster
1410-777 Hornby Street
Vancouver, BC V6Z 1S4
(t) 604.654.2960
(f) 606.684.3429
lbrasil@branmac.com

If you are a resident of Quebec, Alberta or Manitoba, you can also contact one of the following lawyers:

Quebec:

Normand Painchaud
Sylvestre Fafard Painchaud
740 Avenue Atwater
Montreal, Quebec  H4C 2G9
(t) (514) 937-2881
(f) (514) 937-6529
n.painchaud@sfpavocats.ca
http://www.sfpavocats.ca/recours-collectifs/consommation/recours-collectif-contre-ticketsnow.html

Alberta:

Clint Docken
Docken & Company
900 - 800 6 Avenue SW
Calgary, Alberta  T2P 3G3
(t) (403) 269-3612
(f) (403) 269-8246
cgd@docken.com
http://www.docken.com/ 

Manitoba:

Wayne Forbes
Pollock and Company
1120 - 363 Broadway
Winnipeg, Manitoba  R3C 3N9
(t) (204) 956-0450
(f) (204) 947-0109
wpf@pollockandcompany.com
http://www.pollockandcompany.com/

IMPORTANT NOTE

This website has been developed to provide general information to potential class members on proposed class actions that have been commenced against Ticketmaster, TicketsNow and two other Ticketmaster companies.

The site is not designed to answer questions about your individual situation or entitlement. Do not rely upon the information provided on this website as legal advice in respect of your individual situation nor use it as a substitute for individual legal advice.

The information collected about potential class members will assist counsel in prosecuting the class actions and assessing what damages were suffered by the class as a whole. Providing the information requested does not make you the client of Sutts, Strosberg LLP or Branch MacMaster. The court will ultimately decide who will be included as a class member.

This website will be updated from time to time to provide potential class members with information as it becomes available.